2 docs tagged with "ticketing"

Frappe Helpdesk is a comprehensive customer support and ticketing system built on the Frappe framework. It provides a complete solution for managing customer inquiries, support tickets, and service requests. The platform offers multi-channel support, automated workflows, knowledge base integration, and detailed analytics to help teams deliver exceptional customer service. Frappe Helpdesk features a modern, responsive interface that works seamlessly across desktop and mobile devices, making it easy for support agents to manage tickets and for customers to submit and track their requests. The system supports team collaboration, SLA management, and integration with various communication channels including email, chat, and social media platforms.

GLPI (Gestionnaire Libre de Parc Informatique) is a powerful IT asset management and help desk software designed to streamline IT operations. It offers features like inventory management, ticketing, and reporting, making it an ideal solution for IT teams. With its robust plugin support and user-friendly interface, GLPI provides extensive customization options to adapt to various organizational needs. This containerized version is based on Docker Baseimage KasmVNC, ensuring smooth multi-platform support and flexible deployment.