Chatwoot
Chatwoot is a new age multi-channel customer experience platform designed for businesses of all sizes. It serves as an open-source customer engagement suite, providing an alternative to platforms like Intercom, Zendesk, and Salesforce Service Cloud. With Chatwoot, you can manage your agents' workload, track their performance through auto-updating reports, and work smarter with automations. The app allows you to perform key actions on multiple conversations at once and provides super quick responses to customer conversations, making your agents super productive. It also offers features to manage your email, Facebook, Instagram, Line, SMS, Telegram, and Twitter customer interactions directly from the platform. Additionally, Chatwoot provides detailed insights into your conversations and allows you to measure and track your CSAT score on autopilot.
Quick Info
| Field | Value |
|---|---|
| Category | Communication |
| Subcategory | Chat & Messaging |
| Default Port | 3000 |
| Docker Image | chatwoot/chatwoot:v4.13.0 |
| Dependencies | Docker, Postgres |
| OS Support | Ubuntu 22.04, Ubuntu 24.04, Debian 12 |
Links
- 📚 Documentation
- 💻 GitHub