4 docs tagged with "helpdesk"

Frappe Helpdesk is a comprehensive customer support and ticketing system built on the Frappe framework. It provides a complete solution for managing customer inquiries, support tickets, and service requests. The platform offers multi-channel support, automated workflows, knowledge base integration, and detailed analytics to help teams deliver exceptional customer service. Frappe Helpdesk features a modern, responsive interface that works seamlessly across desktop and mobile devices, making it easy for support agents to manage tickets and for customers to submit and track their requests. The system supports team collaboration, SLA management, and integration with various communication channels including email, chat, and social media platforms.

ITSM-NG is a free and open-source IT Service Management (ITSM) solution designed to help organizations manage their IT services, assets, and support operations efficiently. Born from the GLPI project, ITSM-NG offers a comprehensive ITIL-aligned platform for incident management, problem management, change management, asset tracking, and service catalog. It features a modern interface, customizable workflows, automated ticket routing, SLA management, knowledge base, and extensive reporting capabilities. ITSM-NG supports multi-tenancy, LDAP/Active Directory integration, and provides a powerful plugin system for extending functionality. Perfect for IT teams seeking a professional, self-hosted solution for managing their IT operations and improving service delivery.

Libredesk is a modern, self-hosted helpdesk and customer support platform built with Rust. It provides a comprehensive solution for managing customer inquiries, tickets, and support workflows. Libredesk features a clean web interface, multi-user support, ticket management, and integration capabilities for businesses of all sizes.

Peppermint is a cutting-edge, open-source issue management and helpdesk platform designed to rival Jira and Zendesk while remaining cost-effective and highly customizable. Built with the user in mind, Peppermint empowers teams to manage support tickets, customer requests, and projects with efficiency and ease.