ITSM-NG
ITSM-NG is a free and open-source IT Service Management (ITSM) solution designed to help organizations manage their IT services, assets, and support operations efficiently. Born from the GLPI project, ITSM-NG offers a comprehensive ITIL-aligned platform for incident management, problem management, change management, asset tracking, and service catalog. It features a modern interface, customizable workflows, automated ticket routing, SLA management, knowledge base, and extensive reporting capabilities. ITSM-NG supports multi-tenancy, LDAP/Active Directory integration, and provides a powerful plugin system for extending functionality. Perfect for IT teams seeking a professional, self-hosted solution for managing their IT operations and improving service delivery.
Quick Info
| Field | Value |
|---|---|
| Category | Productivity |
| Subcategory | Project Management |
| Default Port | 80 |
| Docker Image | itsmng/itsm-ng:2.1.4 |
| Dependencies | Docker, Mysql |
| OS Support | Ubuntu 22.04, Ubuntu 24.04, Debian 12 |
Links
- 🌐 Website
- 📚 Documentation
- 💻 GitHub