iTop
iTop is a self-hosted, open-source IT service management (ITSM) solution designed for businesses and organizations to manage their IT assets, incidents, and workflows efficiently. It provides a modern web interface for tracking and organizing IT infrastructure, support tickets, change requests, and service catalogs. iTop includes role-based user management, real-time notifications, and detailed reporting tools to help IT teams maintain operational efficiency. It supports multiple authentication methods, including LDAP and SAML, making it suitable for enterprise environments. Additionally, iTop offers API access for integration with third-party tools and automation of IT processes. Its containerized deployment ensures scalability and easy management.
ITSM-NG
ITSM-NG is a free and open-source IT Service Management (ITSM) solution designed to help organizations manage their IT services, assets, and support operations efficiently. Born from the GLPI project, ITSM-NG offers a comprehensive ITIL-aligned platform for incident management, problem management, change management, asset tracking, and service catalog. It features a modern interface, customizable workflows, automated ticket routing, SLA management, knowledge base, and extensive reporting capabilities. ITSM-NG supports multi-tenancy, LDAP/Active Directory integration, and provides a powerful plugin system for extending functionality. Perfect for IT teams seeking a professional, self-hosted solution for managing their IT operations and improving service delivery.