ITSM-NG
ITSM-NG is a free and open-source IT Service Management (ITSM) solution designed to help organizations manage their IT services, assets, and support operations efficiently. Born from the GLPI project, ITSM-NG offers a comprehensive ITIL-aligned platform for incident management, problem management, change management, asset tracking, and service catalog. It features a modern interface, customizable workflows, automated ticket routing, SLA management, knowledge base, and extensive reporting capabilities. ITSM-NG supports multi-tenancy, LDAP/Active Directory integration, and provides a powerful plugin system for extending functionality. Perfect for IT teams seeking a professional, self-hosted solution for managing their IT operations and improving service delivery.