22 docs tagged with "crm-erp"

Astuto is a self-hosted customer feedback management platform that helps teams collect, organize, and respond to customer feedback in one centralized location. Built with modern web technologies, Astuto provides a clean and intuitive interface for managing feature requests, bug reports, and customer suggestions. The application enables teams to create public or private feedback boards where customers can submit ideas, vote on features, and track the status of their requests. With built-in categorization, tagging, and status tracking, Astuto helps product teams prioritize development work based on customer demand. The platform supports multiple boards, user authentication, and integration capabilities to streamline the feedback collection process. Perfect for product teams managing customer feedback, startups building customer-driven products, SaaS companies wanting to engage with their user base, or any organization that wants to centralize and manage customer input effectively.

Chief-Onboarding is a comprehensive, self-hosted onboarding and employee management platform designed for businesses to streamline their onboarding processes. It allows organizations to manage employee onboarding, document collection, and task tracking efficiently. With a clean interface and robust customization options, Chief-Onboarding supports role-based access, multi-language capabilities, and seamless integration with existing HR systems, making it the ultimate solution for employee onboarding.

Dolibarr ERP/CRM is an open-source platform designed for small to medium-sized enterprises (SMEs) to manage business operations seamlessly. It offers a comprehensive suite of tools for managing customers, invoices, orders, products, projects, and more. With its modular architecture and user-friendly interface, Dolibarr provides flexibility and scalability for businesses looking for an efficient and customizable ERP/CRM solution.

EspoCRM is a powerful web application designed to streamline your company's relationships. This versatile tool allows you to manage and evaluate all types of relationships, including people, companies, projects, and opportunities, all within an easy-to-use and intuitive interface. EspoCRM is trusted by over 50,000 companies across 163 countries, and has been enhancing business operations for 9 years. It is widely used across various sectors such as wholesale and retail trade, e-commerce, banking, call-centers, manufacturing, education, travel & tourism, real estate, healthcare, and insurance. EspoCRM is designed to skyrocket your sales, transform your marketing strategy, and deliver an exceptional customer experience. It is a free self-hosted and cloud CRM software that can be used simultaneously by many people. Increase your company’s profitability and build customer loyalty with EspoCRM, your open source sales tool.

Ever Gauzy is an open business management platform covering ERP CRM HRM ATS and project management with time tracking invoicing and reporting. This template deploys the official API web UI and PostgreSQL stack similar to the upstream docker compose demo layout.

Frappe Helpdesk is a comprehensive customer support and ticketing system built on the Frappe framework. It provides a complete solution for managing customer inquiries, support tickets, and service requests. The platform offers multi-channel support, automated workflows, knowledge base integration, and detailed analytics to help teams deliver exceptional customer service. Frappe Helpdesk features a modern, responsive interface that works seamlessly across desktop and mobile devices, making it easy for support agents to manage tickets and for customers to submit and track their requests. The system supports team collaboration, SLA management, and integration with various communication channels including email, chat, and social media platforms.

FreeScout is a powerful, open-source help desk and shared inbox application. It's a self-hosted alternative to Zendesk & Help Scout, offering you complete control over your customer support without compromising on privacy. FreeScout is designed to be lightweight yet robust, capable of handling unlimited support agents, tickets, and mailboxes. It offers seamless email integration, automatic replies, internal notes, conversation forwarding, merging, and moving, among other features. The application is mobile-friendly and supports multiple languages. It also includes features like push notifications, starred conversations, collision detection, and flexible notifications for user agents. FreeScout also offers a range of integrations, including Slack, WhatsApp, Facebook, and Telegram, and supports translating tickets, live chat, time tracking, custom fields, and more. It's the perfect solution for those who need professional customer support but can't afford to pay for Zendesk or Help Scout.

Grocy is a self-hosted groceries and household management solution. It helps you streamline your daily chores, track inventory, manage shopping lists, plan meals, and keep tabs on household tasks. With Grocy, you can efficiently manage your pantry, reduce waste, and optimize your shopping experience. Grocy provides a user-friendly interface to organize your household activities and track consumables with expiration dates, giving you better control over your time and resources.

Libredesk is a modern, self-hosted helpdesk and customer support platform built with Rust. It provides a comprehensive solution for managing customer inquiries, tickets, and support workflows. Libredesk features a clean web interface, multi-user support, ticket management, and integration capabilities for businesses of all sizes.

LogChimp is an open-source feedback and changelog platform that lets you collect product feedback, publish updates, and keep users informed from a single place. It provides an API, a web UI, and a themed frontend for your users to submit ideas, vote, and read announcements. Built with PostgreSQL and Valkey (Redis), it supports self-hosted deployments with migrations, background processing, and email notifications.

OfficeLife is an all-in-one tool designed to manage a company efficiently. It serves as your personal CRM, helping you organize and follow-up on your social interactions, thereby strengthening your relationships. With Monica, you can easily log and remember important details about your friends, family, and colleagues. It allows you to store everything you know about your loved ones in one place, from their work information, family details, activities you've done together, to reminders about important dates. Monica is designed for busy individuals striving to maintain a good work-life balance. It's a private space, free from ads or malicious software, where you can safely document what you know about who you love. Monica is open source, ensuring transparency and security.

Odoo is a comprehensive, integrated software platform designed to streamline and automate your business operations. It offers a suite of open-source business applications that cover all your company needs, from sales and services integration to operations management, website building, financial management, and marketing. Odoo's unique value proposition lies in its ease of use and full integration. The apps are designed to work seamlessly together, allowing you to automate and track everything you do in a centralized, online platform accessible from anywhere with any device. With Odoo, you can replace multiple applications with a single, cost-effective, and modular solution, eliminating the need for painful integrations and providing a comprehensive overview of your business. The platform evolves much faster than other solutions, with regular annual releases leveraging the expertise of thousands of developers and business experts. Whether you need a CRM, eCommerce, accounting, inventory, project management, or any other business application, Odoo has got you covered.

OrangeHRM is a comprehensive, open-source Human Resource Management (HRM) solution designed to streamline HR processes and manage employee information. It provides modules for employee management, leave tracking, time management, recruitment, and performance reviews. With an intuitive interface and customizable features, OrangeHRM is a great choice for organizations of all sizes.

OSTicket is a widely-used, open-source ticketing system designed to streamline customer support management. It provides a user-friendly interface for handling, tracking, and organizing support tickets across multiple channels, including email, web forms, and API integrations. With OSTicket, you can efficiently manage inquiries, automate workflows, and improve customer satisfaction.

Papercups is a privacy-focused, open-source app designed to streamline communication with your customers. It provides a powerful dashboard to coordinate and reply to messages over various platforms including chat, email, Slack, and SMS. The app offers a customizable widget that you can tailor to your brand's aesthetics, without the need for any coding. Papercups also integrates seamlessly with your existing work environment, eliminating the need to log in to another dashboard. It supports HTML, React, React Native, and Flutter integrations. The app is built with Elixir on top of BEAM for incredible scalability, making it a suitable choice for businesses of all sizes. It also offers personalized support, managing your deployment on your infrastructure while providing the benefits of self-hosting with the reliability and scalability of the cloud.

Peppermint is a cutting-edge, open-source issue management and helpdesk platform designed to rival Jira and Zendesk while remaining cost-effective and highly customizable. Built with the user in mind, Peppermint empowers teams to manage support tickets, customer requests, and projects with efficiency and ease.

QloApps is a comprehensive hotel booking and property management system built on PrestaShop. It provides a complete solution for hoteliers to manage their properties, bookings, and customers. The system includes features like room management, booking engine, customer management, and payment processing. QloApps is designed to help hotels streamline their operations and improve guest experience.

SuiteCRM is the world's leading Open Source CRM, designed to help you sell, market, and service smarter. This feature-rich, enterprise-ready alternative to Salesforce offers all the benefits of CRM at a significantly lower cost, with the freedom and flexibility of Open Source. With SuiteCRM, you can gain a 360-degree view of your customers by creating a central repository for all your customer data, enabling you to gain key insights to enhance and nurture your business relationships. The platform is highly customizable and easy to use, with hundreds of extensions and integrations. SuiteCRM 8, our most advanced upgrade to date, promises to give you better control of your data and business solutions. The platform also allows for seamless integration with core business systems using our open REST API, enhancing productivity across your organization. With SuiteCRM, you can automate key actions, improve efficiency, understand your customers' needs, convert more leads, and engage your customers more effectively with personalized experiences and consistent messaging. It also empowers your customer service team to service smarter, faster, and more professionally.

Tracardi is an open-source customer data platform (CDP) designed for real-time data processing, customer segmentation, and workflow automation. It enables businesses to collect, process, and analyze customer data while offering actionable insights. Tracardi provides a powerful visual interface, robust API support, and scalable deployment options.

Trudesk is a self-hosted, open-source help desk and ticketing system designed for businesses and teams to efficiently manage customer support inquiries. It provides a modern and user-friendly web interface for tracking, organizing, and resolving support tickets. Trudesk includes role-based user management, real-time notifications, reporting tools, and an API for integration with other services. It supports multiple authentication methods, including OAuth and LDAP, making it suitable for enterprise environments. Additionally, Trudesk offers email integration, enabling automatic ticket creation from emails. With its containerized deployment, it ensures scalability and ease of management.

Twenty is a modern, open-source CRM platform designed to help businesses manage their customer relationships efficiently. It offers a user-friendly interface for tracking contacts, organizations, and opportunities while providing powerful customization options.

Usertour.io is an open-source user onboarding platform that helps developers create interactive product tours, feature introductions, and user guides without writing a single line of code. It allows you to design and deploy interactive walkthroughs, checklists, and tooltips to improve user activation and adoption. The platform provides a visual editor for creating tours, targeting specific user segments, and collecting analytics on user engagement. Usertour.io integrates seamlessly with your application, offering customization options to match your branding and design. With its developer-friendly approach, it enables teams to create, test, and deploy product tours quickly while maintaining a native look and feel.