Freescout
FreeScout is a powerful, open-source help desk and shared inbox application. It's a self-hosted alternative to Zendesk & Help Scout, offering you complete control over your customer support without compromising on privacy. FreeScout is designed to be lightweight yet robust, capable of handling unlimited support agents, tickets, and mailboxes. It offers seamless email integration, automatic replies, internal notes, conversation forwarding, merging, and moving, among other features. The application is mobile-friendly and supports multiple languages. It also includes features like push notifications, starred conversations, collision detection, and flexible notifications for user agents. FreeScout also offers a range of integrations, including Slack, WhatsApp, Facebook, and Telegram, and supports translating tickets, live chat, time tracking, custom fields, and more. It's the perfect solution for those who need professional customer support but can't afford to pay for Zendesk or Help Scout.
Quick Info
| Field | Value |
|---|---|
| Category | Productivity |
| Subcategory | CRM & ERP |
| Default Port | 80 |
| Docker Image | tiredofit/freescout:php8.1-1.17.158 |
| Dependencies | Docker, Mysql |
| OS Support | Ubuntu 22.04, Ubuntu 24.04, Debian 12 |
Links
- 🌐 Website
- 📚 Documentation
- 💻 GitHub